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Terms and Conditions of Purchase

Acceptance

By purchasing products on Proknee.com you agree to be bound by and accept this agreement. Orders are not binding until accepted by ProKnee Corporation. ProKnee Corporation will indicate its acceptance of an order by acknowledging your order by email and/or by shipping you the ordered items.

Pricing

All prices set forth on our website will be honored (pricing listed is in US Dollars). Confirmation of order including all costs will be provided via email. Descriptions of all products, and shipping/handling charges are subject to change without notice.

Payment Terms

The following methods of payment are accepted: Credit/Debit Cards (VISA, MasterCard, American Express and Discover) and PayPal.

Need to change/cancel your order?

If you submit an order but then find you need to change the products ordered, or change the contact information/addresses given or to cancel your order, please contact us by calling 1-877-776-5633 or 1-800-549-5018 within 24 hours of placing the order. Once order has shipped, you may be subject to fees for any requested changes.

International Disclaimer:

Please note that all charges listed are in US Dollars. The actual amount of money that will be withdrawn from your bank or credit card could be more or less, depending on the current Exchange Rate.

Duties and taxes are assessed by your government and vary considerable by country. ProKnee does not collect nor pre-pay your duties, taxes or brokerage fees and unfortunately, cannot estimate these charges for you. We charge you in US Dollars only the purchase price of the items you ordered and the shipping charges for USPS or UPS shipment. Applicable brokerage fees, customs duties and taxes will be assessed once they arrive in your country and payment of fees will be required before your package will be delivered.

30 Day Exchange Policy

Having the correct size is crucial to receiving all the benefits ProKnee Custom Fit Kneepads have to offer.

If you determine you have the wrong size:
• Please DO NOT WEAR the kneepads. There will be a 30% restocking fee if the kneepads are used.
• Please DO NOT ADJUST the kneepads, as this will VOID the warranty and a restocking fee could apply for size changes.

  1. Establish what size you need by using the guide provided in the box with your kneepads.
  2. Call ProKnee at 1-877-776-5633 or 1-800-549-5018 to request your correct size. We will give you a Return Authorization number.
  3. Write this RA number on the outside of your shipping box. You are responsible to ship your kneepads to us, at your cost.
  4. After ProKnee receives your kneepads, we will ship the corrected size back to you, with no additional shipping charges.

Warranty Policy

ProKnee Warranty Policy is for a one year period from date of purchase.

Warranty covers plastic frames and buckles against breakage, Foam Inserts against loosing its compression set (if Inserts feel flat) and Inserts separating from frames (slight tearing of cushion where attached to frames is considered normal and excluded from warranty).

If you have a warranty issue:

  1. Please contact us at 1-877-776-5633 or 1-800-549-5018 to obtain a Return Authorization Number. Please note proof of purchase is required.
  2. Write this RA number on the outside of your shipping box. You are responsible to ship your kneepads to us, at your cost.
  3. After ProKnee receives your kneepads, we will either fix or replace any parts that are covered under the warranty and will ship the kneepads back to you, with no additional shipping charges.

Return Policy

We offer a 30 Day Customer Satisfaction Money Back Guarantee!

If not completely satisfied for any reason, within a 30 day period from date of purchase, all ProKnee Kneepads can be returned for a full refund of purchase price, excluding shipping/handling charges.

All parts and accessories can also be returned within a 30 Day period, provided they have not been used in any way and show no signs of wear.

Please call ProKnee Corporation at 1-877-776-5633 or 1-800-549-5018 for a Return Authorization number BEFORE returning any product(s) for credit. Write the Return Authorization number on the outside of the box you are returning to ProKnee.

Credits

After the return has been received at our ProKnee Corporation facility, please allow up to 10 business days to process the credit. Refund will be made to the original credit card used for purchase whenever possible. If purchase was made with PayPal or original card is not available, refund may be given by check.

How Do I Send Items to ProKnee?

For all exchanges/returns the customer is responsible for shipping the item(s) back to ProKnee, at their cost. It is recommended you insure the package and reserve the right to track package if necessary. You may choose which package carrier to use.

Packages should be shipped to:
ProKnee Corporation
116 Augusta Road
Whitefield, ME 04353

Don’t forget to always include the Return Authorization (RA) Number on the outside of the package to help limit delays in processing.